Tell us where it came from and what's wrong with it. We'll tell you whether you have a legal right or are relying on the shop's goodwill, what you're owed, by when, and write the message for you.
Marketplaces usually label business sellers on the listing or the seller's profile.
If it was a gift, use the date the buyer received it, not Christmas Day.
Legal right or goodwill?
Answer on the left
Your deadlines
Your message to the seller
Fill in the [SQUARE BRACKETS] and send it by email or through the seller's contact form. Keep a copy.
This is information, not legal advice. It uses the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 as at 29 October 2026, and covers the whole UK. Shop returns policies vary — where we say "goodwill", the shop's own terms decide. Nothing you type leaves this page. See our guide to Christmas returns, receipts and gift cards.
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