Know your consumer rights: refunds, faulty goods and returns
Faulty goods, poor service, or just changed your mind? Your legal rights are stronger than shops admit — the 30-day refund and 14-day online rules.
All Your rights guides
Flight delay and cancellation compensation
A delayed or cancelled flight can be worth up to £520 a person — and you claim it free, direct from the airline. When you qualify, and how to claim.
Read the guide →How to complain and get compensation
A good complaint gets results — and escalating to an ombudsman is free. How to complain so you win, and when the Financial Ombudsman steps in.
Read the guide →Train delays and cheaper fares: Delay Repay and split ticketing
Delayed 15 minutes? You're likely owed money. Plus split ticketing — the legal trick that cuts the fare for the exact same journey.
Read the guide →Track down lost money you'd forgotten about
Billions sit in forgotten bank accounts, lost pensions, Child Trust Funds and unclaimed prizes. The free tools to check if some of it is yours.
Read the guide →Your rights when a company goes bust
If a retailer, airline or firm collapses with your money, you're often protected — by Section 75, chargeback, ATOL or the FSCS. Which one covers you.
Read the guide →Not sure where to start?
Try the flight delay checker — it takes moments.