Tools · Landlines

Am I affected by the digital landline switch?

Tell us how you use your home phone and we'll show what changes, who needs to know before your switch date, what you're entitled to free, and whether you need to buy anything. Usually you don't.

Do you have broadband at home?

How much does the landline matter to you?

Is anything else plugged into the phone line?

Pick all that apply. A pendant or pull-cord alarm that calls a response centre counts as telecare.

Do you rely on the landline in a power cut?

Is anyone at home vulnerable or with a medical need?

For example older age, disability, a long-term illness, or anyone who might need to call 999 quickly.

Who provides your landline?

Your answer

Nothing to buy

What changes for you

Who to tell

What you get free

Do you need to buy broadband?

This is information, not advice. It reflects government guidance, Ofcom's power-cut rules, the industry charters and what BT and Virgin Media publish, as at 29 October 2026. Your provider's own letter about your switch date comes first. Nothing you type leaves this page. See our guide to the digital landline switch.