Tools

Can you leave your contract penalty-free?

Enter what your contract said and what the letter says. We'll tell you whether the rise gives you a free exit, when the window closes, and the exact words to use.

Which service?

Contract start date

On your contract summary or first bill.

Date you were told of the rise

The date on the letter, email or text.

Did your contract summary state a rise as a £ or pence amount?

Was it written as a percentage or linked to inflation (CPI/RPI)?

Rise you've been told about

£ a month

Rise written in your contract

£ a month, if any

Months left on contract

Your current monthly price

Can you leave free?

Our reading of Ofcom's rules

—

What to say to retentions

Free exit is worth more as a bargaining chip than as an exit. Ask for a better price first.

This is a guide, not legal advice. It applies Ofcom's General Conditions on contract changes and the 17 January 2025 pounds-and-pence rule to what you enter. Your provider's letter and contract summary are what count — check both. Early termination fees are shown as "up to" because providers must discount them for costs they save. See our mid-contract price rise guide.